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2025 dunnhumby Retailer Preference Index – Convenience Channel Edition

Discover the 2025 Retailer Preference Index: convenience channel edition. Gain insights into shopper preferences & trends shaping convenience retail.

Upcoming webinar | Retailer Preference Index – Farmácias: As preferências do consumidor de saúde e bem-estar na escolha da farmácia

Quarta-feira, 22 de outubro de 2025 | 17:30 hrs Pela primeira vez no Brasil, a dunnhumby lança o Retailer Preference…

Eighth annual Retailer Preference Index (RPI) for U.S. Grocery

Since its inception in 2017, dunnhumby’s Retailer Preference Index (RPI) has been a key resource for U.S. retailers and brands,…

Costco Ranks First in dunnhumby’s Canadian Grocery Retailer Preference Index

Record levels of food inflation have changed how Canadian consumers shop, challenging grocers on their value proposition to meet consumers' evolving needs.

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First annual Retailer Preference Index (RPI) for Canada

Download the Canada RPI report to uncover key drivers of success in the Canadian grocery market, including price, promotions, and digital offerings.

Seventh annual Retailer Preference Index (RPI) for U.S. Grocery

dunnhumby’s Retailer Preference Index (RPI) has been helping U.S. retailers and brands since 2017, by gathering insights from over 10,000 U.S. shoppers annually.

Retailer Preference Index for Leadership in Personalization

In this report, we reveal which grocery retailers are best-in-class at personalization, what personalization means to Customers, and which dimensions of personalization should be prioritized.

Sixth Annual U.S. Grocery Retailer Preference Index (RPI)

The dunnhumby RPI is the only approach to ranking grocers that combines customer perception with financial results. Find out who’s winning during these uncertain times.

U.S. Retailer Preference Index: Special Inflation Edition 2022

How the struggling U.S. grocery shopper is responding to economic uncertainty and which grocers are winning   Introducing a Special…

Market Basket climbs to top spot in dunnhumby’s latest retailer preference Index

The special edition of the Retailer Preference Index focused on consumers’ reaction to rising grocery prices.

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Webinar On-Demand | Winning in eCommerce: Insights from the dunnhumby eCommerce Retailer Preference Index

The pandemic sparked a historic surge in online grocery sales, forcing retailers to quickly scale their capabilities or risk losing…

The First Japan Retailer Preference Index: Grocery Edition

Since 2018, dunnhumby’s Retailer Preference Index (RPI) has been the mechanism to prepare retailers for the evolving needs of customers…

H-E-B Edges out Amazon as the Top U.S. eCommerce Grocery Retailer, dunnhumby Retailer Preference Index Finds

dunnhumby released the inaugural dunnhumby eCommerce Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the emerging $100 billion U.S. eCommerce grocery market.

eCommerce Retailer Preference Index (RPI)

Introducing the first-ever dunnhumby eCommerce Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the $100 billion U.S. eCommerce…

2022 Hong Kong Retailer Preference Index (RPI)

The first Hong Kong Retailer Preference Index (RPI), is a comprehensive, nationwide study based on research of over 2,800 Hong…

Der 2021 Grocery Retailer Preference Index Deutschland

Der “Grocery Retail Preference Index” (RPI, Index zur Präferenz im Lebensmitteleinzelhandel) ist die einzige Studie ihrer Art, die eine direkte…

Webinar On Demand | Insights from the Fifth Annual Retailer Preference Index for U.S. Grocery

In a Covid world, who is winning the great Retailer Reinvention? Since 2018, dunnhumby’s Retailer Preference Index (RPI) has been…

Amazon, H-E-B, and Market Basket are the Top U.S. Grocery Retailers, dunnhumby Retailer Preference Index Finds

dunnhumby today released the fifth annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the approximately $1 trillion U.S. grocery market.

Trader Joe’s Falls, Market Basket Climbs in dunnhumby’s Latest Retailer Preference Index

With inflation surging as 2021 came to a close, price emerged as the No. 1 driver of customer preference when it comes to where consumers get their groceries, market analyst dunnhumby reported in its fifth annual Retailer Preference Index (RPI).

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Amazon, H-E-B and Market Basket Top dunnhumby Retailer Preference Index

Amazon Fresh, Walmart Neighborhood and Brookshire’s rise in ranks.

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The 5th Annual Retailer Preference Index: U.S. Grocery Channel Edition

By Eric Karlson, Erich Kahner and Natalia Rojas Since 2018, dunnhumby’s Retailer Preference Index (RPI) has been the mechanism to…

Brazil Retailer Preference Index 2021

Price. Assortment. Experience. Convenience. There are many levers that go into shoppers’ decision about where they buy their food. But…

Podcast | The 2021 Retailer Preference Index: Who’s winning and why

David Ciancio (00:12): Welcome everyone to this dunnhumby podcast series, all about the importance of putting your customers first, whatever…

2021 Singapore Retailer Preference Index (RPI)

The first annual Singapore Retailer Preference Index (RPI), is a comprehensive, nationwide study based on research of over 3,000 Singapore…

Global Retailer Preference Index 2021: Learnings from EMEA

What drives shoppers to choose your store or website over another? It’s a fundamental question, arguably the most important that…

Retailer Preference Index: 2021 global learnings

What drives shoppers to choose your store or website over another? It’s a fundamental question, arguably the most important that…

Retailer Preference Index: 2021 Korea Convenience Channel Edition

As South Korea adapts to the changing needs of customers in this post Covid-19 landscape, dunnhumby Korea has officially released…

dunnhumby reveals Thailand’s first Grocery Retailer Preference Index (RPI): Tesco emerged as the favourite retailer, followed by Big C and Makro

BANGKOK, Thailand — 27 January 2021 – The 2021 Thailand’s Grocery Retailer Preference Index (RPI), released by dunnhumby examines shoppers’ emotional connection with a retailer and customer behaviour in the Thai grocery retail industry.

The 2021 Thailand Grocery Retailer Preference Index

As Thailand grapples with COVID-19 after months of calm, dunnhumby Thailand has officially released Thailand’s first grocery retailer preference index…

Retailer Preference Index 2021: U.S. Grocery Channel Edition

The fourth annual dunnhumby Retailer Preference Index for U.S. Grocery (RPI) sheds light on what makes a retail winner, and…

Pandemic Propels Amazon to Top of dunnhumby’s Retailer Preference Index

Propelled by a pandemic that radically altered how consumers shop for food, raising speed and safety to critical aspects of their trust in grocers, Amazon emerged for the first time at the top of dunnhumby’s fourth annual Retailer Preference Index.

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Der 2020 Grocery Retailer Preference Index Deutschland

Der “Grocery Retail Preference Index” (RPI, Index zur Präferenz im Lebensmitteleinzelhandel) ist die erste Studie ihrer Art, die eine direkte…

Webinar on-demand | Ganar en el retail de alimentación: claves del Retailer Preference Index 2020 en España

En nuestro nuevo Índice de Preferencia del Retailer Español, nos fijamos en el sector de la distribución alimentaria que representa…

Portugal Grocery Retailer Preference Index 2020: Second Edition

In our second edition of the Portugal Grocery Retailer Preference Index (RPI), we once again seek to draw a direct…

The 2020 Thailand Self-Care and Beauty Retailer Preference Index

In this time of public health and economic emergency caused by the spread of Covid-19, we are releasing our first…

Claves del Retailer Preference Index (RPI) 2020 en España

El retail de alimentación está evolucionando rápidamente y enfrenta hoy desafíos sin precedentes en el mundo post-COVID. Si bien no…

The 2020 Korea Grocery Retailer Preference Index

In our first annual Retailer Preference Index (RPI) for the Korean grocery channel, we look at how customers are choosing…

Webinar On-demand | What Makes a Winner in Grocery: Insights from the dunnhumby Retailer Preference Index

From large traditional grocers to disruptive start-ups, the food retail landscape is diverse and expanding. While there is no single…

dunnhumby Retailer Preference Index 2020: Grocery Edition

In our third annual Retailer Preference Index (RPI) for the U.S. grocery channel, we look at the $700 billion grocery…

H-E-B Dethrones Trader Joe’s as Top U.S. Grocery Retailer in the 2020 dunnhumby Retailer Preference Index

Annual survey provides guidance to the retail industry by examining the levers for success, based on survey of 7,000 U.S. households combined with retailers’ financial performance

dunnhumby Retailer Preference Index 2019: Convenience Channel Edition

The second annual dunnhumby Retailer Preference Index for the Convenience Channel explores the $654.3 billion US convenience market. The study…

dunnhumby’s Australian Grocer Retailer Preference Index 2019: The battle for the modern grocery shopper

In dunnhumby’s first Retailer Preference Index study conducted for the Australian grocery market,  we examined closely what drives Australian shoppers…

dunnhumby Retailer Preference Index 2019: Grocery Edition

In dunnhumby’s second annual Retailer Preference Index (RPI) study, a comprehensive nationwide study, we re-examine the evolving US grocery landscape…

RPI Italia 2025 – Retail Preference Index: I retailer preferiti per i consumatori italiani

Scopri il Retail Preference Index Italia 2025: i retailer più apprezzati dagli italiani, i driver decisivi nelle scelte e le strategie vincenti del settore.

RPI Italia 2024 – Retail Preference Index: I retailer preferiti per i consumatori italiani

Scopri l’RPI Italia 2024: analisi delle preferenze dei consumatori nel settore grocery. Scarica il report per insight esclusivi sui retailer preferiti.

Retail Preference Index (RPI) Brasil 2025

Desde 2017, o Retailer Preference Index (RPI) da dunnhumby tem preparado globalmente varejistas e marcas para entender o cliente em…

Quando la percezione diventa realtà: l’importanza per i retailer di gestire le dinamiche tra il prezzo base e le promozioni

Explore how grocery retailers can better connect base prices and promotions to enhance customer perception and loyalty. Learn strategies for integrating price and promotion, leveraging customer data, and creating a unified value proposition for an improved shopping experience.

How do retailers integrate one loyalty programme into another?

Explore how retailers can integrate one loyalty program into another, ensuring smooth transitions, customer data sharing, and brand alignment.

dunnhumby RPI Ranks H-E-B as Top U.S. Grocer, Hardened Consumers Turn Away from Retailers Not Offering Savings

A new price-conscious consumer mindset solidified in 2024, as customers pay closer attention to grocery prices than ever

Why data collaboration between retailers and CPGs leads to better assortment decisions

Learn how retailer-CPG collaboration improves assortment decisions, boosts efficiency, and ensures smarter, customer-centric product strategies.

Better for you (Customer), You (Brand) and You (Retailer)

The Better For You Report offers valuable insights into the evolving health and wellness landscape, crucial for capturing the lucrative…

Non avere dubbi: l’assortimento è fondamentale per differenziare l’offerta di ogni retailer

Immagina di trovarti in un supermercato, ad esplorare il corridoio degli yogurt. Davanti a te c’è una selezione apparentemente infinita….

Grocery Mergers and Acquisitions: The impact on retailers, brands and customers

Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.

Unlocking the secrets of value: lessons from some of Europe’s best-perceived retailers

Discover how value perception drives grocery shopping habits in the current economic climate. Explore insights from recent research, including how factors like pricing stability, store experience, and private brands influence customer decisions. Learn from leading retailers like Lidl and Picard on enhancing value in your grocery offerings.

dunnhumby and Placer.ai strike partnership enabling retailers to unlock unique door-to-purchase customer journey insights

By combining in-store and out-of-store customer journey insights, the partnership delivers retailers and CPGs with actionable strategies in today’s highly competitive environment.

What are Graph Neural Networks, and what do they mean for retailers?

In a year dominated by the topic of artificial intelligence (AI), it’s only natural that some AI-related terms would also…

Amazon Leads U.S. Grocery Retailers in Personalization Followed by H-E-B and Kroger, dunnhumby Finds

Targeted Savings is the top driver of personalization and drives 45% of personalization-related grocery retailer outcomes.

dunnhumby RPI 2023 – I retailer preferiti per i consumatori italiani

Dopo molti mesi di inflazione ad alti tassi, come si evolve il comportamento dei consumatori nei confronti dei retailer di…

How dunnhumby is helping retailers reduce the impact of inflation on their customers

Inflation is a topic that we’ve covered a number of times over the past couple of years. From our Customer…

As categories evolve and customer needs continue to change, how do retailers keep up?

Supermarkets have changed. While the overall format has remained the same for decades, subtle shifts have also begun to alter…

dunnhumby RPI 2022 – i retailer preferiti per i consumatori italiani

In un contesto economico caratterizzato da incertezza e tassi di inflazione elevati, come si evolvono le preferenze dei consumatori rispetto…

Personalisation and NPD – how technology is shaping the retailer/brand relationship

When we think about collaboration between retailers and CPGs, we typically do so in terms of partnership working arrangements and…

Webinar On-Demand | Maximising the Value of Customer Data through Retailer / CPG Collaboration in EMEA

Wednesday 22nd September | 2PM BST The pandemic has led to ongoing changes in shopping behaviours and for many grocery…

dunnhumby study reveals leading Singapore grocery retailers, and shows lack of shopper loyalty

dunnhumby has released the first annual Singapore Retailer Preference Index (RPI), a comprehensive, nationwide study examining the Singapore grocery market.

In-house or outsource? The million-dollar question for retailers

Mark Burton looks at how FMCG marketers need to adopt an incrementality mindset in their measurement

Webinar On-Demand | Indice di Preferenza dei Retailer Italiani 2020: Cosa determina il successo nella distribuzione Italiana?

In occasione dell’evento sarà presentato il primo indice annuale di preferenza dei retailer italiani (RPI) per il canale alimentare, a…

รายงานดัชนีวัดความพึงพอใจ ในกลุ่มห้างค้าปลีกไทย (Retail Preference Index หรือ RPI)

ในช่วงเวลาแห่งภาวะฉุกเฉินด้านสาธารณสุขและเศรษฐกิจจากการแพร่ระบาดของโควิด-19 ที่กำลังเกิดขึ้นนี้ เราได้เผยแพร่รายงานดัชนีความพึงพอใจต่อกลุ่มห้างค้าปลีกไทย (Retailer Preference Index หรือ RPI) ประจำปีสำหรับตลาดค้าปลีกของไทยออกมาเป็นฉบับแรก โดยได้เก็บรวบรวมข้อมูลจากการสำรวจความคิดเห็นของนักช้อปไทยกว่า 2,000 รายต่อ 7 กลุ่มห้างค้าปลีกชั้นนำในกลุ่มสินค้าเพื่อความงามและการดูแลตนเอง ซึ่งครอบคลุมสินค้าสำหรับการปฐมพยาบาลเบื้องต้น การบรรเทาอาการปวด วิตามิน การดูแลร่างกาย การดูแลเส้นผม การดูแลใบหน้า…

Webinar On-demand | Customer First: How Retailers Can Improve Value Perception to Drive Preference and Performance

Growing competition from traditional players and new market entrants. Machine learning and artificial intelligence. The Connected Consumer. Retail has never…

Grocery 2053: A Data-Driven Gaze into The Future

Find out which long-term trends matter the most to customers by tapping into our Retailer Preference Index database which has more than 70,000 consumer survey responses conducted from 2017 – 2022.

RPI Farma Brasil 2025

Quem está conquistando a preferência do consumidor e o que diferencia os vencedores?  Pela primeira vez no Brasil, a dunnhumby…

Conquiste um crescimento de longo prazo no varejo alimentar

Desde 2017, o Retailer Preference Index (RPI) da dunnhumby tem ajudado varejistas e marcas ao redor do mundo a entender…

Navigating a shifting world: the headline results from our latest Consumer Pulse

Discover the headline results of our latest Consumer Pulse—navigating a shifting world with key insights into shopper trends and behaviours.

Marcas propias: sostenibilidad, diseño y valor premium

El poder de las marcas propias sigue avanzando imparable. En 2024, las ventas de productos de marcas propias crecieron casi…

Cómo conquistar a tus clientes con el poder de las marcas propias

Las marcas propias no son precisamente una novedad. De hecho, los productos de marca blanca llevan más de un siglo…

71% of Canadian and 43% of Mexican Consumers Intend to Buy Fewer U.S. Grocery Products in 2025, dunnhumby Study Reveals

• 25% of Canadians and Latin Americans who are buying less from the U.S. this year, said that this would become permanent behavior in the future

Sustainability, design, and premiumisation: your Private Brand questions, answered

Explore the latest New Zealand grocery trends of 2024, focusing on health, sustainability, value-seeking behaviors, and new consumer priorities shaping the market.

Winning with private brands, the customer-first way

Explore the latest New Zealand grocery trends of 2024, focusing on health, sustainability, value-seeking behaviors, and new consumer priorities shaping the market.

Claves de la percepción de valor: precio base, promociones y datos

Explore how grocery retailers can better connect base prices and promotions to enhance customer perception and loyalty. Learn strategies for integrating price and promotion, leveraging customer data, and creating a unified value proposition for an improved shopping experience.

Les tendances qui façonnent l’avenir de la consommation

Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.

Il clima al centro delle preoccupazioni: effetti sui consumatori

Scopri come il cambiamento climatico sta diventando la principale preoccupazione per i consumatori italiani, influenzando le loro abitudini di acquisto e l’attenzione alla sostenibilità.

Learning from the leaders: lessons in best practice from Europe’s winning hypermarkets

Explore the latest New Zealand grocery trends of 2024, focusing on health, sustainability, value-seeking behaviors, and new consumer priorities shaping the market.

Uno sguardo al futuro: le tendenze che guideranno la spesa dei consumatori

Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.

Anticipándonos al mañana: tendencias que definirán el futuro del consumo

Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.

Getting ready for 2025: what our latest Consumer Pulse tells us about the 12 months to come

They say that in the winds of change, we find our true direction. Will that be true for Europe’s retailers…

No te engañes, la variedad importa en todos los formatos

Imagina lo siguiente: te encuentras en una tienda de alimentación buscando en la estantería de los yogures. Frente a ti…

If Perception is Reality, Grocers Need to Better Connect Base Price and Promotions

Explore how grocery retailers can better connect base prices and promotions to enhance customer perception and loyalty. Learn strategies for integrating price and promotion, leveraging customer data, and creating a unified value proposition for an improved shopping experience.

Webinar On-Demand | New Markets, Same Success: Strategies to Prevent Brand Dilution During Expansion

Wednesday, July 17 | 11:00 am EDT Is your brand equity getting lost in translation as you expand into new…

Don’t be fooled: variety matters for every format

Picture this: you’re stood in the grocery store, browsing the yoghurt aisle. In front of you, a seemingly endless selection….

The six drivers of private brand innovation

Retailers are winning with private label. Once considered by many shoppers as little more than a low-cost alternative, private label…

Only One in Five U.S. Consumers Trust Artificial Intelligence (AI), dunnhumby Study Finds

Only 20% of American consumers ‘mostly’ or ‘completely’ trust Artificial Intelligence (AI) according to the fifth wave of the dunnhumby Consumer Trends Tracker (CTT) released today.

How are economic factors affecting customer perceptions of good value?

Over the past year, our Shopper Thoughts panel has helped us understand how some of the biggest issues of the day are…

Special Report: Aldi, Lidl; Their different Trajectories in the U.S.

Aldi has grown more than any other major retailer in the past three years and is in the national headlines again…

Thirty-six Percent of U.S. Families Skipped Meals for Financial Reasons, dunnhumby Study Finds

72% of U.S. families would have difficulty covering an unexpected expense of $400.

インフレ時代のグローサリー：気づきと提案 前編

もはやインフレはニュース番組で取り上げられ、どの会議でも話題にあがり、友人や家族との食卓でも話題にあがるトピックとなりました。

Amazon, H-E-B, Costco, Sam’s Club and Walmart are Best Positioned for the Future, dunnhumby finds

• Personal finances will remain the biggest stressor for U.S. consumers and Fiscal Conservatism will be the most important trend for the next 30 years
• Retailers need to ensure today they are winning the loyalty and engagement of Generation Y and Generation Z shoppers

Realising purpose and profit in grocery retail

“Is maximising profit our only purpose? Or is there more to our business than money?” For many grocery retailers, it’s…

Americans Believe Grocery Store Profits are 14 Times Higher than Reality and Inflation Is Twice as High as Actual, dunnhumby Finds

46% of consumers surveyed believe grocery stores increased their profits in the last year

L’importanza dell’assortimento durante i periodi di inflazione

L’assortimento è un tema di importanza cruciale per i clienti italiani. Per quanto possa sembrare un’affermazione generica, si tratta di…

Die Bedeutung des Produktsortiments in Zeiten der Inflation 

Das Sortiment ist für die deutschen Lebensmittelkäufer von entscheidender Bedeutung. So sehr dies nach einer pauschalen Verallgemeinerung klingen mag, so…